Sunrise Seminar

Sunrise Seminar
Speaker: D. Cohn Communications
Topic: Provide Exceptional Customer Service on Social Media

What: Educational Seminar
When: 7:30 am - 9:00 am
Where: Riley's Railhouse
Who: Everyone is welcome!
Tickets: This event is free to attend.
RSVP: Please click the registration button above, or call the Chamber at 219.926.5513.

Darlene McCarty Cohn owns D. Cohn Communications, a digital marketing firm based out of Valparaiso specializing in social media marketing. She is also the Communications Director for Porter County Parks & Recreation. She holds two Masters Degrees from Binghamton University. In addition to helping her D. Cohn Communications clients, Darlene has taught several seminars locally on social media marketing.  
 
Most businesses and organizations now use social media in some form to promote their products and services, and social media is an excellent way to create meaningful relationships with your clients. But the advent of the smartphone means that everyone has instant access to the organizations they do business with, 24 hours a day, 7 days a week. Their posts can have deep impact on companies with an online presence, and monitoring those interactions can be a lot of work. Just what do people expect when they interact with businesses via social media? What are best practices for responding to customers online? How do you manage the workload of customer service outside of business hours? We’ll discuss all this and more. Bring your questions!